Did you know that when you purchase a Leviton product, we back that purchase with a full suite of customer support services to provide assistance where and when you need it? From installation and programming questions to bulb compatibility and in-home applications, the U.S.-based Leviton team of professional technical service representatives, as well as our 24/7 online and mobile app tools, ensure that you can access the help you need, when you need it, and in the manner you are most comfortable with.
Let’s face it, often “customer service” equals impersonal automated menu options via telephone (yes we all know, “press one for …”) or endlessly navigating a website in a search for answers. Even if you are fortunate enough to actually get a “live” person on the phone, the response is often scripted, and it can be very frustrating and time consuming to arrive at a solution to your inquiry.
Leviton takes the customer experience to the next level by offering FIVE support services so YOU can choose what works best for you:
Live Phone Support – Connect and speak directly with a Leviton Technical Services Representative
Live Online Chat – Connect to chat online directly with a Leviton Technical Services Representative
Mobile Apps – Tools, resources and product information at your fingertips!
Online Knowledge Base - FAQ's, troubleshooting tips, and more broken down by product type such as Load Center, Dimmers, Decora Smart® and others.
NEW! Salesforce Visual Remote Assistant – State-of-the-art software tool which allows you to transmit live video and images of technical issues from the jobsite/your home while consulting with a Leviton Technical Service Representative. Please see the graphic below for the easy 4-step process:
We all have questions about products from time to time. Getting an answer should not be a job in and of itself. By offering multiple platforms for inquiries, Leviton is dedicated to making the process as easy and comfortable as possible for our customers. Our goal is simple: enhancing customer satisfaction by ensuring that all questions are thoroughly resolved in a timely and efficient manner.
Learn more at leviton.com/support