Last week, I talked about some of the new Leviton products designed to make life easier for contractors. Contractors are not only top-of-mind within our product development teams, but with our customer and technical service teams, too. That's important, as I regularly hear from contractors that their choice of manufacturer often comes down to the level of product and system support they’ll get on a project.
Take contractor Zenith Systems in Ohio. Marcus Dehler, the technology infrastructure group director at Zenith, recently told me "We choose Leviton because of the excellent support they provide and because of the strong relationship we have with our area representative. Good relationships are important, carry a lot of weight in the industry, and add value to the equation."
Giving contractors the assistance they need comes from a comprehensive, multi-tiered structure of support teams.
For example, contractors might talk to one of our many knowledgeable Customer Service Representatives to answer questions about purchases, get a quote on a product, or find the right field support or distributor in their city.
Our Technical Support Reps respond to questions over the phone or through online live chat. They work closely with contractors to provide product-specific recommendations and guidance in solving field-installation problems. More than 90 percent of tech support issues are resolved on the first call.
Applications Engineers and Data Center Specialists can assist with topology, layout, elevations, and pathways. They're also ready to help though remote or on-site support. For example, when Leverage Information Systems, a Leviton certified contractor in Woodinville, Washington, installed its first ever Cat 6A installation, Leviton engineers came out to the job site to assist. Rich Thorpe, director of cabling operations at Leverage, said of Leviton, "The people are great. If I want help I make a phone call and I've got an engineer on the line."
Receiving this kind of feedback makes our support staff proud to come work every day, and it drives Leviton to constantly look for new ways to support contractors at every stage of a project. You can hear more from Leviton Certified Contractors at our Featured Contractors page.